1. Orders and Payments
Q: How do I place an order?
A: Browse our products, select your item, choose the quantity and click Add to cart. When you are ready, go to your cart and follow the checkout steps to complete your order.
Q: Which payment methods do you accept?
A: We accept secure online payments through the options shown at checkout. All payments are processed by trusted payment providers and your card details are not stored on our systems.
Q: I made a mistake on my order. Can I change it?
A: If your order has not yet been packed or shipped, we may still be able to help you update the address or items. Please contact us as soon as possible through the Contact Us page and include your order number.
2. Shipping and Delivery
Q: Do you ship across South Africa?
A: Yes. We deliver to most areas within South Africa through our courier partners.
Q: How much is delivery?
A:
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Orders of R699 and above qualify for free delivery.
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Orders below R699 are charged a flat rate of R69.00.
Q: How long does delivery take?
A: Our standard delivery time is 7 to 14 business days after your order has been processed. Business days are Monday to Friday, excluding public holidays.
Q: How can I track my order?
A: Once your order has been dispatched, we will send you tracking details where available. You can use this to follow the progress of your parcel.
Q: What if my address is in a remote area?
A: Delivery to remote or outlying areas may take a bit longer than the standard time frame. Our courier partners will do their best to deliver as quickly as possible.
3. Returns and Refunds
Q: What is your return policy?
A: You may return eligible items within 7 days of receiving your order, provided that the products are unused, in their original packaging and in the same condition as received. Please see our full Return and Refund Policy for all conditions.
Q: How do I request a return or exchange?
A: To start a return or exchange, contact us via the Contact Us page with your order number, the item you want to return and the reason. We will reply with the next steps.
Q: Do I have to pay for return shipping?
A:
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If you are returning an item because you changed your mind or ordered the wrong product, you will be responsible for the return shipping cost.
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If the item is faulty, damaged or incorrect, we will assist in line with our policies and may cover reasonable return shipping costs.
Q: When will I receive my refund?
A: Once we have received and inspected your returned item and the return is approved, we will process your refund to your original payment method. The time it takes to reflect depends on your bank or payment provider.
4. Products and Stock
Q: Are your products original and new?
A: Yes. All items sold on Omni Smart Hub SA are new and supplied through trusted partners.
Q: What if a product is out of stock?
A: If an item is out of stock, it will be shown as unavailable on the website. You are welcome to check back later or contact us to ask when the product might be restocked.
Q: Do your products come with a warranty?
A: Some products may include a manufacturer warranty. Where applicable, this will be mentioned on the product page or in the packaging. Please keep your proof of purchase for any warranty claims.
5. Account and Newsletter
Q: Do I need an account to place an order?
A: You can check out as a guest or create an account. Having an account makes it easier to view your order history and track future orders.
Q: How do I sign up for your newsletter?
A: You can enter your email address in the newsletter box on our website and click Subscribe. You can unsubscribe at any time by using the link in the emails you receive.
6. Contact and Support
Q: How can I contact you?
A: For any questions about products, orders or policies, please reach out through our Contact Us page. Our team will respond as soon as possible during business hours.